Mike Golliet

Expertise

Mike works where marketing, technology and operations meet. In automation and AI implementation, he scopes and builds the intake, follow-up and reporting workflows that let a small team respond faster, with monitoring and a named owner for each one. In SEO and Google rankings, he plans the pages, Google Business Profile work and local search structure around the services and places a business wants to win. In conversion rate and funnel optimization, he measures each step from the first visit to the booked job and fixes the step where good customers drop out. His product management background shapes all three: agree the metric, weigh the trade-off, and coordinate the technical, data and business people needed to ship the change.

Background

Mike studied Management Information Systems at Washington State University, where he got to know Sezen Güner; Keegan Justis came through the same program. At JPMorgan Chase he was a product manager in Small Business Risk. Working across technology, risk and analytics teams, he improved the conversion rate of digital account openings while protecting the quality of the customers who got through. Approving more applicants is easy; approving more of the right ones takes product, data and risk working from the same numbers. He has also owned delivery for software teams building websites and software for local small businesses.

Career highlights

1. Product manager, Small Business Risk at JPMorgan Chase

   Worked across technology, risk and analytics teams to improve the conversion rate of digital account openings, balanced against the quality of the customers who got through the funnel.

2. Delivery owner for local small business software

   Owned delivery for software teams building websites and software for local small businesses.