Review request and response routine
Set a consistent invitation and staff response process that does not filter customers by expected sentiment.
Marketing & Advertising
Reviews & Customer Retention
Make it easy for every customer to share feedback and return.
Connect honest review requests, customer feedback and permission-based follow-up to the service the customer received. We help define the message and timing, then configure supported workflows in the business's selected CRM or reputation tool.
Discuss this serviceExplore the scopeExplore Sales & Customer OperationsAsk fairly. Follow up with a reason.
Customer preferences and service history guide an accountable next touch.
- Service completed
- Honest feedback request
- Permission-based check-in
- Useful return visit
The business owns the relationship, message and response to customer feedback.
Convert at the digital surface.
Reviews & Customer Retention works in the digital surface. Strata Modus raises the information floor, from the physical layer to the digital surface.
- ConvertThe digital surface
Where buyers search, ask AI and decide who to call: your website, Google, AI answers and campaigns.
Marketing & AdvertisingWeb Design, Development & CRO - ConnectThe signal layer
How an inquiry reaches a person: AI voice, missed-call text back, intake, CRM and follow-up.
AI & Business Automation - BuildThe operating structure
The systems the work runs on: strategy, software, technology and the integrations between them.
Strategy & Fractional LeadershipCustom Software & IntegrationsTechnology Consulting - UnearthThe physical layer
The work itself: crews, jobs, records, compliance and the numbers behind them.
Compliance & Operational ReadinessBookkeeping & Payroll
The business opportunity
Reviews & Customer Retention,
with a clear purpose.
A business may have no consistent way to ask customers for feedback or check whether a past customer needs help again. One-off requests are easy to forget, while poorly targeted messages can annoy customers or violate platform rules.
Create a fair, repeatable process that invites honest reviews and gives staff a reason to stay in touch. Requests go to eligible customers consistently; responses, service reminders and opt-outs have a clear owner.
Build growth you keep.
Start with our infrastructure. Strengthen the assets in your business.
Strata tools & networks
See the ownership pathway Your retained assets
Service guides, campaign creative and original content.
Shared Strata networks remain Strata-owned. Your commissioned assets and access are documented in the scope.
The engagement
What we build
with your business.
A defined scope gives your team a clear picture of the work and what it needs to operate.
Customer follow-up plan
Identify useful check-ins, service reminders and re-engagement messages for customers who have agreed to receive them.
CRM or reputation workflow
Configure supported timing, assignment, preference and opt-out handling in the selected provider.
Feedback and retention review
Track available review activity, customer feedback and repeat-service signals without treating ratings as a guaranteed outcome.
From first conversation to working system
How the work moves.
- 01
Map the customer lifecycle
Review service completion, current review requests, customer preferences and useful reasons to reconnect.
- 02
Agree on fair, useful messages
Set timing and language for honest review invitations and permission-based customer follow-up.
- 03
Configure and review
Connect supported tools, test opt-outs and assign a person to monitor customer replies and exceptions.
Before we begin
Useful questions.
We’ll refine the details around your business in the first conversation.
How can review requests and service follow-up work together?
After a job is marked complete, invite each eligible customer to leave honest feedback, then send a useful service check-in when the customer has agreed to hear from the business.
Can the workflow bring past customers back?
Yes. We can schedule relevant service reminders or seasonal check-ins for customers who have agreed to receive them, and route replies and opt-outs to staff.
How are customer results measured?
We review delivered requests, available feedback and repeat-service signals in the connected provider. Provider and message fees are scoped separately.
Meet the people.
Define the work.
Consultation-scoped pricing
This work is scoped separately after consultation. Your proposal defines implementation, responsibilities and any ongoing support.
Read the pricing and scope termsDiscuss the work for your businessStart with your business
Put Reviews & Customer Retention to work.
Tell us what needs to improve and what you use today. We can help plan the change, build the solution and provide ongoing support, with responsibilities and pricing agreed in your proposal.