Business number and provider setup
Set up or configure the business's provider-backed local number, VoIP routing and messaging channels, and record the account and access owners.
AI & Business Automation
Business Phone & Shared Inbox
Give calls and messages a clear response owner.
Set up provider-backed business VoIP, local numbers and call routing, then connect supported calls, texts and customer messages to a team workflow. We document account ownership, response hours, human handoff and what happens when a connection fails.
Discuss this serviceExplore the scopeExplore Lead Intake & Follow-upMany entry points. Named response owners.
Provider connections follow agreed access and routing rules.
- Call & message
- Approved channels
- Shared work queue
- Human response
The business retains its accounts and owns channel access and response decisions.
Connect at the signal layer.
Business Phone & Shared Inbox works in the signal layer. Strata Modus raises the information floor, from the physical layer to the digital surface.
- ConvertThe digital surface
Where buyers search, ask AI and decide who to call: your website, Google, AI answers and campaigns.
Marketing & AdvertisingWeb Design, Development & CRO - ConnectThe signal layer
How an inquiry reaches a person: AI voice, missed-call text back, intake, CRM and follow-up.
AI & Business Automation - BuildThe operating structure
The systems the work runs on: strategy, software, technology and the integrations between them.
Strategy & Fractional LeadershipCustom Software & IntegrationsTechnology Consulting - UnearthThe physical layer
The work itself: crews, jobs, records, compliance and the numbers behind them.
Compliance & Operational ReadinessBookkeeping & Payroll
The business opportunity
Business Phone & Shared Inbox,
with a clear purpose.
A customer can call one person, text another number and send a website message that never reaches either queue. Staff need a consistent way to see the conversation, know who should respond and recover when a provider connection fails.
Make the communication path easier to manage across the tools the business already uses. Channel access, account ownership, response hours, escalation and failed-delivery handling are documented before the workflow is put into use.
Build growth you keep.
Start with our infrastructure. Strengthen the assets in your business.
Strata tools & networks
See the ownership pathway Your retained assets
Documented workflows, configurations and operating instructions.
Shared Strata networks remain Strata-owned. Your commissioned assets and access are documented in the scope.
The engagement
What we build
with your business.
A defined scope gives your team a clear picture of the work and what it needs to operate.
Shared response workflow
Set queue ownership, hours, priorities, assignment rules, human handoff and exception handling.
Approved integrations
Connect selected channels to an inbox or CRM only where provider APIs, permissions and account configuration support the use case.
Access and operating guide
Document account ownership, staff access, retention choices, provider dependencies and recovery steps.
From first conversation to working system
How the work moves.
- 01
Inventory the channels
Review providers, numbers, message sources, business hours and current response responsibilities.
- 02
Design the shared workflow
Agree on routing, access, escalation and records before choosing which connections to configure.
- 03
Validate with the team
Test common calls and messages, handoffs, outages and duplicate events, then assign ongoing owners.
Before we begin
Useful questions.
We’ll refine the details around your business in the first conversation.
Can Strata set up a local business VoIP number and call routing?
Yes. We configure provider-backed numbers and routing, including supported Twilio setups, with human handoff and documented business account ownership. Number availability and provider account approval remain with the provider.
Can managers review recorded calls and coach staff?
Yes. We can configure supported call recording, transcripts or summaries in the selected phone platform and set up a review routine. The business controls access and retention and provides required notice and consent.
Which phone and messaging costs are separate?
The business owns the provider account and pays its number, subscription, carrier, minute and message charges; these are identified separately from setup.
Meet the people.
Define the work.
Consultation-scoped pricing
This work is scoped separately after consultation. Your proposal defines implementation, responsibilities and any ongoing support.
Read the pricing and scope termsDiscuss the work for your businessStart with your business
Put Business Phone & Shared Inbox to work.
Tell us what needs to improve and what you use today. We can help plan the change, build the solution and provide ongoing support, with responsibilities and pricing agreed in your proposal.