Call scope and scripts
Define supported questions, disclosures, boundaries and escalation rules.
AI & Business Automation
AI Call Answering & Customer Intake
Give routine calls a clear destination.
AI call answering helps service businesses handle routine calls when staff are busy, capture useful details and move requests toward booking or a quote. Callers get a clear next step, while people handle exceptions and closing decisions.
Discuss this serviceExplore the scopeExplore Lead Intake & Follow-upAn assistant with an exit route.
The supported task is bounded; exceptions reach a person.
- Disclose & listen
- Approved answer
- Schedule or route
- Human takeover
A conversation summary travels with the handoff.
Connect at the signal layer.
AI Calling works in the signal layer. Strata Modus raises the information floor, from the physical layer to the digital surface.
- ConvertThe digital surface
Where buyers search, ask AI and decide who to call: your website, Google, AI answers and campaigns.
Marketing & AdvertisingWeb Design, Development & CRO - ConnectThe signal layer
How an inquiry reaches a person: AI voice, missed-call text back, intake, CRM and follow-up.
AI & Business Automation - BuildThe operating structure
The systems the work runs on: strategy, software, technology and the integrations between them.
Strategy & Fractional LeadershipCustom Software & IntegrationsTechnology Consulting - UnearthThe physical layer
The work itself: crews, jobs, records, compliance and the numbers behind them.
Compliance & Operational ReadinessBookkeeping & Payroll
The business opportunity
AI Calling,
with a clear purpose.
Routine phone questions compete with the work your team is already doing. Customers need an answer or a next step, while unusual requests, pricing exceptions and sensitive conversations need a person who can make a decision.
Use an assistant for the calls it can handle responsibly and route the rest with context. We define the approved scope, connect relevant scheduling or CRM tools, and establish how your team reviews conversations and takes over.
Build growth you keep.
Start with our infrastructure. Strengthen the assets in your business.
Strata tools & networks
See the ownership pathway Your retained assets
Documented workflows, configurations and operating instructions.
Shared Strata networks remain Strata-owned. Your commissioned assets and access are documented in the scope.
The engagement
What we build
with your business.
A defined scope gives your team a clear picture of the work and what it needs to operate.
Routing and scheduling setup
Connect approved calendars or queues with availability and handoff logic.
Knowledge and answer review
Configure accurate service information and approved responses.
Operating runbook
Document oversight, failure handling, retention choices and update ownership.
From first conversation to working system
How the work moves.
- 01
Map call types
Review common questions and identify the calls that need a person.
- 02
Define the assistant
Approve scripts, disclosures, data needs and tool access.
- 03
Check real scenarios
Walk through ordinary requests, exceptions and failed handoffs.
- 04
Introduce with oversight
Roll out an agreed scope and review the conversations it handles.
Planned rollout
Next for
Solis Interiors.
Solis Interiors will use AI calling for after-hours and weekend coverage. Capture the request while the team is unavailable, then give them the context to follow up when they return.
Explore the project detailsBefore we begin
Useful questions.
We’ll refine the details around your business in the first conversation.
Will the caller know they are speaking with AI?
We include clear disclosure in the agreed call experience and plan the workflow around applicable communication and recording requirements.
Can it give estimates?
Only within an approved pricing scope. Requests needing inspection, negotiation or exceptions should move to your team.
Can it call existing leads?
Outbound calling needs a separate review of the audience, permission, communication rules and provider setup before it is enabled.
Make the next decision with context
From the service to your business decision.
Explore the business growth FAQ ↗Meet the people.
Define the work.
Consultation-scoped pricing
This work is scoped separately after consultation. Your proposal defines implementation, responsibilities and any ongoing support.
Read the pricing and scope termsDiscuss the work for your businessStart with your business
Put AI Calling to work.
Tell us what needs to improve and what you use today. We can help plan the change, build the solution and provide ongoing support, with responsibilities and pricing agreed in your proposal.