Plan business calling
Clarify how extensions, office hours, and call routing relate to the way a team works.
3CX
3CX Basic
The earlier 3CX Basic program covered core business-phone system setup, including deployment, team and extension setup, SIP trunks, phone or app configuration, and call handling.
Held by Kyle Grenier →Why it matters to your business
Knowledge that supports better decisions.
A business phone system should route customers to the right person and make call handling straightforward for staff. The earlier 3CX Basic training supports planning extensions, office-hour rules and call paths around how your business serves customers.
Skills this credential validates
- Understanding basic PBX deployment and hosting choices
- Setting up users, departments, and call-routing rules
- Working with SIP trunks and business phone numbers
- Configuring supported phones and 3CX client applications
How that knowledge helps your team
Support a phone-system rollout
Help surface setup questions involving handsets, client apps, call paths, and provider requirements.
Credential evidence
Kyle Grenier
IT Leader & Systems Administrator
Awarded April 27, 2026, under the earlier 3CX certification program.
Dates reflect the supplied certificate. The issuer’s record may include later renewals.
Open original certificate (PDF) →
Put this expertise to work
Explore the services where this knowledge supports practical improvements for your business.
Discuss your systems with our team →Related certifications
Explore complementary skills behind these services.